Sometimes you may have lines in the video feed, lip sync issues, or no audio at all; the first step in troubleshooting is to reboot. Please reboot before contacting support. This article will walk you through rebooting a Harmonics satellite receiver. Please keep in mind that it may take a few minutes to reboot completely.
Steps to Reboot:
Use the arrow keys and the "Enter" button to navigate through the steps below.
1. Navigate to "Unit":
Press Enter to clear the screensaver and scroll down to "Unit" and press Enter.
2. Scroll Down to "Reboot":
Use the arrows to scroll to "Reboot" and press Enter.
3. Confirm by Pressing "Enter":
Press Enter again to confirm you want to reboot.
4. Rebooting:
The screen above shows that you have successfully rebooted. This process shouldn't take much longer than two minutes to complete.
Here is a Video to Demonstrate This Process in Real Time:
Still having Problems?
After you have attempted a reboot to fix the problem and issues are still occurring, please give us a call and we can help troubleshoot further.
Please call the Tech Team if you need any assistance: x2846 or (405) 216-2846.
You can find more articles like this at http://tech-support.life.church.