RESI (formerly known as Living As One) is a video playback device that we use for portable locations at Life.Church. This Article lays out the Life.Church workflow for worship pastors and video volunteers as well as provides suggested troubleshooting steps.
Download Sermon ProPresenter file from Distribute on Saturday night or early Sunday AM.
Bring it on external drive Sunday morning
As soon as the video rack is up and running upload sermon into Pro Presenter
Scrub through sermon to check playability
Ensure play behavior is set to STOP and not LOOP (typically is this old advice)
Always test Audio from all Video sources
Connect power, data, network connections to video rack
Your backup data option is LTE modem via USB.
(The RESI decoder will not login without a connection to the internet)
The User Name is (three letter campus code)
The Password is the LC standard for FOH computers.
*The Life.Church tech team holds the ability to change user information for our encoders and decoders.
Once RESI is online click "test settings" to test the Network connection
This should be 7.5MB or greater. If your connect is below 1MB, it would be best to find a new connection, consider a mobile phone with shared data or hotspot ability.
Begin downloading/fully caching the 8:30 service at 9:00 AM
Add MESSAGE START cue to software
Pre-Service
Slides from PRO PRESENTER
Service
Cut to PRO TOOLS at Start Time for Stories/Worship
300 - Message
Cut to PRO PRESENTER
Toggle through campus slides with CP
Once CP is finished with announcements park Pro PRESENTER on Campus Slide
When CP says “...let’s go now to Pastor Craig.”
Press Play on the Streamdeck.
Cut to LA1 on Sony Switcher
Press Play on Pro Presenter backup message and maintain about 5 second behind Resi.
This is for backup only...let this run in the BG
If something happens with decoder/message cut ASSERTIVELY to Pro Presenter
When CG begins close and it is evident you will not need backup source:
Cut PRO PRESENTER back to Campus Slide
When CG says "...lift your hands right NOW!” Cut Sony Switcher to PP
Reach us via Teams (urgent) or Help Desk (not weekend critical)
Living As One provides weekend ON-CALL support. In a pinch, we might direct you to call them direct.
Platform specific information can be found at RESI.IO
NOTE: The RESI support team can TeamViewer into the decoder and work through support issues. On the support tab of the decoder you can enable TeamViewer for their remote access. Please DO NOT have the TeamViewer option enabled while in-service.
If Directed to Contact RESI Direct
Dial Toll Free: 1+ (800) 875-0696...Support is Option #2. A real life human WILL answer